REFUND & REPLACEMENTS
Conditions for Refund/replacement
The customer has full Right to Refund or replacement if delivered Gemstone is proved Synthetic/Artificial by any Approved/reputed Gemological Institute or in case the item delivered is not as per the description. honestgem.com delivers each Stone with a Certificate of Authenticity by experienced professionals. We Do Not entertain Return or Replacement in any other case.
GEMSTONES RETURNED TO HONESTGEM.COM FOR REFUND/REPLACEMENT PURPOSES MUST BE THE SAME AS SENT BY HONESTGEM.COM. OWNER OF HONESTGEM.COM HOLDS ABSOLUTE AND FINAL RIGHT TO DETERMINE THAT.
GEMSTONES RETURNED TO HONESTGEM.COM FOR REFUND/REPLACEMENT PURPOSES MUST BE IN THE SAME STATE AS SENT BY HONESTGEM.COM. OWNER OF HONESTGEM.COM HOLDS ABSOLUTE AND FINAL RIGHT TO DETERMINE THAT.
HONESTGEM.COM HOLDS ABSOLUTE AND FINAL RIGHT TO DETERMINE IF THE PRODUCT/PRODUCTS ARE ELIGIBLE FOR REFUND/REPLACEMENT.
STUDDED GEMSTONES CANNOT BE RETURNED ONCE THE ORDER IS CONFIRMED AND PROCESSED BY HONESTGEM.COM
LABORATORY TEST CERTIFICATE PROVIDED BY HONESTGEM.COM TO THE CUSTOMER MUST BE RETURNED ALONG WITH THE GEMSTONE FOR REFUND/RETURN CLAIM. WITHOUT THAT NO CLAIM WILL BE ENTERTAINED.
Any item returned showing signs of wear or engraved, altered, resized, studded or damaged in any other manner shall not be accepted for return or replacement.
Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
All requests for refund or replacement of the products must be placed within six (6) days from the date of delivery. No return or replacement requests after six (6) days from delivery will be processed.
ANY LEGAL MATTER, DISPUTES OR REFERENCES TO THIS ARBITRATIONS SHALL BE SUBJECTED TO COURTS OF THIS WEBSITE OWNER’S RESIDENTIAL ADDRESS JURISDICTION AREA ONLY.